Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
7 DaysFor all functionality related issues, do contact the brand authorized service centre directly.For any other issues with the product you may contact Customer Care In any case, only one replacement shall be provided. Grocery - (Dairy and Bakery) 2 Days Refund Only Grocery - (Remaining items under grocery) 7 Days Refund Only This policy shall be applicable selectively (geographical coverage, product, customer and time periods).Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided.
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.You can view the complete list of non-returnable products here. Part 2 - Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:
Product's original packaging/ box should be undamaged.The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
Wrong Delivery - (Customer received delivery message, product not delivered):In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
